Whether you have never had anything printed before or this is your fourth novel, everybody has questions. Questions are good. Do not be afraid to ask them. With that in mind here are some common ones and the quick answers you need.
Q. How should I bring my file in?
A. We accept files from almost any medium: CD, DVD, Flash Drives, Digital Camera Cards, and Email attachments (under 10 Megabytes). For files 10 Megabytes and up we suggest using our HIGHTAIL Drop box.
Q. Do you use PC or Mac?
A. Both. We use Mac and PC in accordance with the needs of the customer. Whatever kind of computer you use is, we can adapt to your needs and get the job done.
Q. What fonts do you have?
A. A lot! More than 1000 fonts are loaded on our machines at any given time. Feel free to come in and look over what fonts we have and find the ones you want. There are also many online font resources, both paid and free, available that you may wish to review to find the look you are after.
Q. What programs do you have?
A. We use the Adobe® Creative Cloud for our printing and design programs. These are the most advanced, high end design and printing programs on the market today. We are current with the latest releases of the Adobe® Creative Cloud. We also support Microsoft Office® 2013.
Q. What is the best way to get a file ready?
A. The best method for file prep is to create a printable PDF (Adobe® Acrobat). In most cases color modes should be set to CMYK if your program supports multiple color spaces. Many programs have export to PDF plugins. There are also several free online PDF makers and you can also “print to a file” on your own printer. Please call us if you have any questions or problems.
Q. Can I use Publisher?
A. Yes you can. MS Publisher is however not a professional design and print program. As such, it can cause a lot of issues along the way. So please be sure to include all graphics as links (full color as CMYK) and embed all fonts. Use the pack and go for commercial printer command. However as cited above, PDF works best and publisher files would be best if converted to PDF first then brought in. If you have questions about this please, do not hesitate to call us.
Some tips to make your life (and ours) a lot easier: